SmartNodes is Hiring : Field Application Engineer (23/02/2016)

Field Application Engineer

Responsibilities :

Reporting to the Business Development Manager, you are the technical interface between customers and the engineering team, in both pre- and after-sales operations. You maintain close contact with customers in order to fix their technical issues and to identify technical upgrade and commercial opportunities.


Your main responsibilities are :

  • You define the most suitable solution based on the customers’ specifications and expectations.
  • You support customers with technical trainings and with evaluation periods on site.
  • You participate to international trade shows, exhibitions and events with technical demos and papers.
  • You write datasheet, application, training and customer related notes.
  • You maintain adapted marketing tools (included web site and social medias) and actions.
  • You report work evolution on a regular basis.


You also support the engineering team with :

  • Customer software customization by consolidating requirements and implementing GUI, API, etc. ;
  • Demonstrators and hardware/software development projects ;
  • New material configuration test and bench setup ;
  • Customer’s returns investigation.


Profile :

  • Master degree in engineering, electronics or IT, or equivalent through experience.
  • Ideally 3 years experience in a technical customer/application/product/sales position in the mobile, IT or related sectors. Junior profiles applications are also welcome.
  • Strong communication skills and the ability to fix technical issues with customers.
  • Self-motivated, hands on, results and customer oriented, rigorous, autonomous and flexible.
  • Prone to travel from 20% to 50% of your work time.
  • Fluent in both verbal and written English language.
  • The command of French, Dutch and/or German is a strong asset.


Offer :

  • A diversified technical customer support position in a fast-growing start-up.
  • The opportunity to enter a sustainable development and green tech company.
  • Varied contacts with professionals on an international scale.
  • Significant learning and evolution opportunities.
  • An attractive salary package coherent with your experience.


Interested ?

Please send your CV together with an adapted cover letter to

Your application and related information you would share will remain strictly confidential.